Store Conditions

Ruby and Seven

Store Conditions

OUR TOPPERS

We use premium cardstock to create our toppers, and they are attached to a food safe bamboo pick. As such, our toppers are to be handled with care, and we recommend keeping them in the cardboard packaging they arrive in when not in use.

We have done our best to display our toppers as accurately as possible, but please note, colours may vary due to different computer monitors. Toppers are sold individually, and do not come with any of the accessories displayed in the photos.

The bamboo sticks are a natural wood, and given this, slight variations do occur with each pick.


PRODUCTION TIME

Most of our toppers are made to order, and we have a seven working day turnaround time to create them once your payment has been made. Please note this timing does not include shipping, please refer to the shipping details page, and take both of these times into consideration when placing your order.


RETURNS & REFUNDS

 As your order will be made just for you, Ruby and Seven does not accept returns or refunds if you change your mind. Please double check the spelling of words you choose for custom toppers, as Ruby and Seven will not exchange or refund a topper that has a spelling error made in the ordering notes.

In the unlikely event Ruby and Seven spells a word incorrectly during production or sends the wrong coloured topper, please provide a photo to nzrubyandseven@gmail.com and a replacement topper will be sent out.


DAMAGED ITEMS

Your item will be safely secured in thick cardboard packaging and all items are checked before shipping. If your item arrives damaged please take a photo and notify us within 24 hours. A claim will then be lodged with our courier company.


PRIVACY

Your privacy is important to us. We need to collect basic information from you in order to process your order, which includes your name, address and email address. We will only use this information for the purpose of getting your party supplies to you. 

We will never use your personal information for advertising, or sell your details.