Shipping

Ruby and Seven

Shipping

COST

We use a tracked courier to deliver all orders, and have a flat rate of $5.50 to anywhere in the country. 


TIMING

The courier aims to deliver items within two business days, however rural areas can take an additional two business days. These times are an estimate only, and are dependent on your specific area. 

Once your package leaves Ruby and Seven you will be emailed a tracking number and it is up to you to contact the courier company should you have any enquiries about your order's delivery.


SHIPPING DELAYS

Ruby and Seven does not take any responsibility for courier delays.


OVERSEAS DELIVERIES

At this time, we are only offering delivery to New Zealand based customers.


DAMAGED ITEMS

Your item will be safely secured in thick cardboard packaging and all items are checked before shipping. If your order arrives damaged please take a photo and notify us within 24 hours. A claim will then be lodged with our courier company.